With the service tenet of "quality, customer first", our company vigorously introduces domestic and foreign technology, accelerates the speed of new product development, continuously improves the level of product assembly, carefully operates and serves wholeheartedly. Strive to meet the national standards in technology, quality and management level, and keep up with the level. At the same time, we will increase investment in quality management, accumulate testing methods, and strive to achieve the quality goal of "more than 99% pass rate of product inspection, and no more than once a month for customer complaints", so that the pass rate of factory products is more than 95%. Implement the quality policy of "adopting technology, product quality, producing priority products, and meeting customer needs" to let users use with confidence, and make the following full text to users as follows:
Pre-sale service:
After the contract is signed, we will cooperate with the user to complete the work in the construction process, such as project progress, design and manufacturing, drawings, documents, packaging, transportation, commissioning and acceptance. During the production and processing of the product, the buyer can send personnel to the factory to supervise the production, supervision and testing and debugging, and allow the relevant personnel of the user to directly participate in the production and assembly of the relevant products, so that they can further understand the structural performance of the product. After the production of the product, the buyer can go to the factory for acceptance, after the product leaves the factory, our company provides technical consulting services, if necessary, you can send people to train the personnel of the use unit, so that they can master the characteristics of the product. Our company guarantees that the quality of the products meets the requirements of the relevant national standards and contracts.
In-sale service:
During the manufacturing of the product, we keep in touch with the user at any time, and we strictly follow the requirements in the contract.
After-sales service:
When providing users with consulting and services for the installation, commissioning and operation of products, we actively cooperate with users to make the products finally safe and smoothly put into operation.
After receiving the user's need for service information, reply in a timely manner, deal with the problem, if there is no reasonable, effective and practicable plan to make up for the defects within the time specified in the contract (generally 48 hours), and respond, the user can take the necessary remedial measures according to the actual situation, but the risk and cost shall be borne by us.
The company's products implement the "three guarantees" service, the product in the "three guarantees" period (12 months) within the quality problems, after investigation is our responsibility, according to the actual quality of the product, strict performance of the product repair, replacement, return and the company's quality assurance commitment.